celebration Cake Terms & Conditions
Full terms & conditions for Terry Tang Designer Cakes are detailed below. By paying your deposit it will be deemed that the terms and conditions are understood and accepted as applying to your order.
COVID 19 UPDATE July 2020
In the event of another lockdown, or any changes to rules that affect your plans Terry Tang Designer Cakes are not able to offer a refund of any monies paid. If you postpone your celebration we will endevour to change the original design, and/or re-book the date, but this is not guaranteed and will depend on availibility and other factors (such as if we have already ordered any products to use for your cake). We will allow you to postpone or transfer your order for up to 12months after the original order date. Although we will always endevour to accomodate changes, we can not guarantee that we will be able to move your date multiple times as we need to be able to continue taking new bookings for the future.
PRICES & DEPOSITS
All prices are non-negotiable and priced according to your exact design and the specifications of your cake.
A non-refundable deposit is required in order to secure the commission of your cake and chosen date with Terry Tang Designer Cakes.
PAYMENT & CANCELLATIONS
Final payment for your cake is to be paid upon collection.
If cancellation of an order takes place we reserve the right to retain all payments previously made.
Cancellation must be made in writing (by letter or email) to Terry Tang Designer Cakes.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above).
ALTERATION & CHANGES
If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please tell us when you pay your deposit if you are undecided on the design.
Certain circumstances beyond our control, such as weather conditions, can affect the stability of the cake, in this situation we may have to make alterations such as swapping cake flavours, and or adding a chocolate ganache coating under the sugar paste. We will endeavour to notify you of any changes. It is your responsibility to ensure we are provided with the correct contact details.
Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.
Decorations such as ribbons, silk flowers and brooches etc. may not be an exact match to those shown, due to circumstances beyond our control. We will however, endeavour to replace them with a similar or higher quality products.
We recommend caution if you are considering a cake decorated with chocolate for a summer occasion (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environment / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.
FRESH FLOWERS & CUSTOMER DECORATIONS
Terry Tang Designer Cakes are not responsible for any damage or contamination rendered to the cake caused by a floral arrangement, or any other decorations added once it leaves our possession.
Some fresh flowers (e.g. Ivy) are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non-poisonous flowers are used.
It is the cutomers responsibility to inform us of any dietary/allergen requirements. Allergen information is available on request.
Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in our kitchen so we cannot guarantee that any of our cakes are completely free of them.
Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, supports in figures, Swarovski crystals, flower picks & flower tape etc.
Best place to transport the cake is flat in the boot of a car.
Please remember that the cakes and decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession.
If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly if possible.
Our portion guides are intended as a guide only. This will vary dependant upon how the customer cuts the cake.
BEST BEFORE DATE / STORAGE CONDITIONS
Your cake is baked to ensure it is fresh for the date of collection, we cannot guarantee its quality if it’s consumed more than 3 days after collection. We do not recommend freezing the cake as it will affect the structure and visual appearance of the icing, as condensation will form upon defrosting. Be mindful that in hot weather storage conditions need to be considered more carefully, and in certain cases the weather may shorten the shelf life.